Best Practices

Discover valuable insights and practical tips designed to guide you towards success. Our mission is to equip you with actionable strategies that enhance customer experience and boost revenue for your dealership.

NCAR Service - TMM Best Practices

SERVICE MANAGERS

• Service Managers: (this section will house a Best Practice for Effective Reporting – we are developing that today)
  1. Data Accuracy: Ensure all reports are accurate and up-to-date.
  2. Actionable Insights: Focus on providing insights that can lead to actionable improvements. Highlight key performance indicators (KPIs) and trends.

SERVICE ADVISORS

1. Active Listening         
2. Clear Explanations
3. Customer Follow-up

  TECHNICIANS: IMPACTFUL VIDEO